From Outdated to Innovative: Finnegan’s Journey to a Modern Digital Workplace with Infodash
Client Overview
Finnegan is a leading global law firm specializing in intellectual property law, offering expertise in patents, trademarks, copyrights, and trade secrets. Finnegan is headquartered in Washington, D.C., and the firm operates from multiple offices worldwide, serving diverse industries. Renowned for their excellence and diversity, Finnegan consistently earns top-tier rankings and accolades for its IP services.
Problem
Finnegan’s previous intranet, built on an aging on-premises SharePoint system, was outdated and difficult to use.
Attorneys at Finnegan referred to the firm’s previous intranet as “the best place to hide great information,” highlighting the inefficiencies and time wasted searching for essential documents.
Solution
Infodash delivered a modern intranet platform built on SharePoint Online’s framework, featuring 50+ legal-specific web parts and robust, native API integrations—tailored to meet Finnegan’s needs.
Results
- Efficiency Gains: Attorneys saved time accessing critical resources through personalized dashboards.
- Improved User Experience: A refreshed, intuitive interface increased user adoption and satisfaction.
- Enhanced Capabilities: Seamless integration across over two dozen tools transformed workflow management.
Key Features Included
- Personal daily feeds integrating finance, people, and experience data.
- A custom chatbot for advanced financial and people search.
- Enhanced UI/UX through collaboration with a third-party designer.
53,000 Unique Views per Month
- “My View”: Visited 28,376 times in 1 month
- BigHand: 97,000 renderings of BigHand financial data per month
- Firm Directory: 86,161 searches per month + 9,970 refinement searches
- Chat: 1,000 chatbot sessions
Build vs. Buy: How Finnegan Decided on Which Path to Take
Finnegan’s previous intranet was custom-developed, lacking scalability and ease of use, while also placing a burden on the firm’s IT resources. As such, leadership was hesitant to undertake a similar path for the new intranet. Finnegan wanted accelerated time-to-value, reduced IT burden, and an evergreen platform that offers easy iteration in the capable hands of Knowledge Management and Litigation support. The Infodash platform aligned with Finnegan’s goals, providing extensive no-code, out-of-the-box capabilities and integrations that were tailored to the needs of law firms. Their decision to “buy” was further reinforced by Infodash’s expertise in legal technology and alignment with the Microsoft ecosystem, which the Infodash platform is built on and natively integrates with.
Key Features/Highlights
- Integration of critical finance and HR data into a single, personalized daily feed.
- Implementation of a chatbot for quick financial and personnel searches.
- Exceptional design improvements through collaboration with external UX experts, ensuring a user-friendly and visually appealing interface.
- Infodash offered a cost-effective option that met Finnegan’s budgetary requirements.
- Infodash’s expertise in the legal technology field, particularly in addressing the unique needs of law firms, stood out.
- Infodash’s implementation of SharePoint web parts played a pivotal role in Finnegan’s decision to proceed with the partnership.
Stats
- 757 users
- 70-75 views per user per day
- 1.4m custom events
I really appreciate everything the Infodash team has done for us. It’s exceeded expectations and feels like more than we imagined we’d have at this point. Even back in Phase 1, it felt like a much more advanced solution—really impressive work. The feedback from our management committee has been very positive. We recently gave them a preview, and they were genuinely excited, asking, “When do I get it?” The value is obvious. Infodash has delivered something truly impactful, and it’s been exciting to see what’s possible. – Keith Whitman – COO, Finnegan
BigHand
The integration between Infodash and BigHand enables lawyers to have a view of client financial metrics on an Infodash client page.
