HighQ vs Infodash
About Thomson Reuters HighQ
HighQ is a cloud‑based collaboration and document‑management platform used by legal and compliance professionals to securely share files, manage projects and automate workflows research.com. It offers centralized workspaces, advanced permission controls and audit trails to ensure secure access, and it integrates with tools like Microsoft Office and other legal practice management systems. The platform is adopted by law firms, in‑house legal departments and public‑sector organizations, and is delivered as a subscription service with tiered plans.
Platform Fundamentals
| Capability | Infodash | HighQ |
|---|---|---|
| Hosted in your Microsoft 365 tenant | ||
| Vendor-Hosted SaaS | ||
| Full Integration with M365 | ||
| Unified Intranet + Client Portal + Matter Sites | ||
| Designed Specifically for Law Firms | ||
| Fully Customizable Pages & Components | High | Medium |
| Mobile Access (Web/Mobile App) |
Collaboration & Extranet Features
| Feature | Infodash | HighQ |
|---|---|---|
| Numerous Use Cases Supported (e.g., Deal Rooms, Contract/Litigation Matter Portals) | ||
| Secure External File Sharing | ||
| Real-Time Document Collaboration & Co-Authoring | ||
| Secure External Client Authentication | ||
| Client-Specific Dashboards | ||
| Matter Overview & Case Status Views | ||
| Shared Calendars & Key Dates (Deadlines, Meetings, etc.) | ||
| Secure Messaging & Conversations Directly in Teams | ||
| AI Chatbot Builder | ||
| Surveys/Forms to Support Intake, Q&A, Surveys and More |
Intranet & Knowledge Management
| Feature | Infodash | HighQ |
|---|---|---|
| Firm Directory | ||
| Alerts + Banners (Sitewide) | ||
| People Profiles | ||
| Quick Links Launcher | ||
| Homepage Components (Cards, Hero, Carousels) | High | Medium |
| Advanced Theming | High | Medium |
Search & Productivity
| Feature | Infodash | HighQ |
|---|---|---|
| Search Across SharePoint, Teams, OneDrive, Outlook | ||
| Search Across DMS (iManage/NetDocs) | Some | |
| Global Search Hub | ||
| Workspace Viewers (iManage, NetDocs) | Limited | |
| Client Matter Dashboard |
AI & Automation
| Feature | Infodash | HighQ |
|---|---|---|
| Built-In AI | (Infodash AI Studio, Azure OpenAI) | |
| AI Hosted in the Firm Tenant | ||
| Connects to Microsoft Workflow Automation | (Power Automate, Logic Apps) | |
| Customizable AI Chatbots per Workspace |
Governance & Security
| Feature | Infodash | HighQ |
|---|---|---|
| Site Auditing & Reporting | ||
| Granular Permissions | High (inherits Azure AD) | Medium |
| Entra ID Sync | ||
| Your Data Stays Inside Firm Boundary | ||
| SOC2, ISO27001, GDPR | (via Microsoft + Infodash) |
HighQ Strengths
Robust document management with version control and granular permissions; secure client portals and collaborative workspaces that support real‑time editing and task management; machine‑learning–driven document analysis and configurable dashboards; extensive security certifications and compliance measures, including encryption, multi‑factor authentication and ISO/SOC/GDPR adherence; integrations with Microsoft Office and other enterprise tools via an open API.
HighQ Drawbacks
Some users find the interface outdated and difficult to navigate, leading to a steep learning curve; customization options are limited and workflow automation is basic; search can be slow on large datasets and collaboration tools occasionally sync slowly; pricing is not transparent, with costs and add‑ons accumulating under a per‑feature model; onboarding may require significant training and smaller firms may find the platform’s cost and complexity less appealing.
Frequently Asked Questions
Who uses HighQ and Infodash?
- HighQ: Designed for legal and compliance teams, HighQ is widely adopted by law firms, corporate legal departments and public‑sector organizations for secure file sharing, project collaboration and workflow management.
- Infodash: Infodash is purpose‑built for law firms, especially larger firms. It unifies intranet and extranet functions within Microsoft 365, making it a specialised platform for legal professionals.
What are the core capabilities of each platform?
- HighQ: Key features include secure document management with version control, customizable project workspaces, client portals, task management tools, automated workflows, configurable dashboards and AI‑driven document analysis.
- Infodash: Infodash offers AI‑powered search, customizable workspaces and personalised home pages. It supports matter‑centric portals, attorney directories, knowledge centres and seamless integration with tools such as iManage and SharePoint.
How do HighQ and Infodash handle security and compliance?
- HighQ: The platform offers enterprise‑grade protection, including ISO and SOC certifications, single sign‑on, granular permissions, detailed activity logs, digital rights management and multi‑factor authentication.
- Infodash: Built within a firm’s Microsoft tenant, Infodash uses Microsoft’s security framework and adds role‑based permissions, audit trails, multi‑factor authentication and encrypted storage. Lifecycle governance tools control how sites are provisioned and managed.
What integration options are available?
- HighQ: HighQ includes an open API and connectors to integrate with Microsoft Office 365, Outlook and other enterprise systems, allowing it to fit into complex technology environments.
- Infodash: Infodash is native to Microsoft 365 and integrates seamlessly with SharePoint, Teams and OneDrive. It also connects to legal systems like iManage and NetDocuments, and an API supports custom extensions.
Do the platforms include AI or automation features?
- HighQ: HighQ offers document automation templates, workflow automation and AI‑driven document analysis using integrated machine‑learning engines. It also provides data‑visualization dashboards and analytics.
- Infodash: Infodash includes AI‑powered search within its intranet and extranet. Its AI‑Studio and DashBots support document generation and predictive insights, and Workflow Connect leverages Microsoft Power Automate for no‑code workflow building.
How quickly can firms deploy HighQ or Infodash?
- HighQ: As a cloud‑based service accessible through web browsers and mobile devices, deployment timelines vary based on firm needs; implementation often requires configuration and training.
- Infodash: Infodash emphasises rapid deployment, with extranet solutions typically launched in a few weeks. Because it uses a firm’s existing Microsoft 365 infrastructure, setup requires minimal additional IT effort.
What are some pros and cons of HighQ?
- Strengths: HighQ is noted for its customizable workflows and dashboards, robust document management with version control, integration with Microsoft Office, secure client portals and advanced project management tools.
- Drawbacks: Users have reported that the interface can feel outdated and difficult to navigate, customization options are limited, search performance slows with large data sets, and workflow automation lacks flexibility. Pricing transparency is another concern, as costs can increase with added features and storage.
One Legal Collaboration Platform.
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One Legal Collaboration Platform with Two Powerful Solutions.
Schedule a Demo Now!