The ROI of a Law Firm Extranet: Saving Time and Improving Client Satisfaction 

Law firms must manage growing client demands, protect sensitive data, and drive operational efficiency, all without adding complexity. Yet many still rely on legacy extranets or manual workflows that drain time, increase risk, and limit collaboration. A modern extranet built within Microsoft 365, like Infodash, addresses these issues directly. It delivers a clear return on investment by reducing administrative overhead, enhancing security, and improving the client experience. 

1. Eliminating Manual Work to Improve Efficiency 

Email-based collaboration, repetitive data entry, and multi-step approvals slow down attorneys and frustrate clients. Infodash automates routine legal workflows and centralizes communication to free up time across the firm. 

How Infodash Improves Operational Efficiency: 

• Automated workflows accelerate tasks such as file sharing, document approvals, and client intake 
• Single sign-on using Microsoft 365 eliminates the need for multiple credentials 
• Secure client self-service allows real-time access to case materials without attorney involvement 
• SmartSearch^TM reduces time spent locating documents by indexing matter-specific content and metadata 

ROI Impact: 
Firms recover billable hours by minimizing non-legal tasks, leading to higher productivity and lower operational costs. 

2. Improving Client Transparency and Engagement 

Clients expect visibility into their matters without having to chase down updates. Infodash gives firms the tools to deliver a clear, secure, and always-on client experience. 

How Infodash Enhances Client Satisfaction: 

• Clients access real-time case updates, billing summaries, and documents through secure portals 
• Automated notifications keep clients informed of deadlines and milestones 
• Built-in collaboration tools enable direct, secure messaging with attorneys 
• Document version control ensures clients always access the correct files 

ROI Impact: 
Improved communication drives stronger relationships, leading to higher retention and increased referrals. 

3. Reducing IT and Administrative Overhead 

Managing disconnected systems and outdated extranets strains IT resources and slows firm operations. Infodash eliminates redundant infrastructure by integrating directly with Microsoft 365 and other core platforms. 

How Infodash Lowers IT Costs: 

• Out-of-the-box compatibility with Teams, SharePoint, iManage, NetDocuments, and other legal tools 
• Automated site provisioning reduces the need for manual workspace setup 
• Built-in governance and compliance controls replace third-party security add-ons 
• Attorneys and staff can manage access and content independently, reducing IT tickets 

ROI Impact: 
Less time spent on system maintenance means IT can focus on strategic projects, not day-to-day troubleshooting. 

4. Strengthening Security and Compliance 

Law firms handle sensitive information that must be protected with precision. Infodash enforces governance at every level, helping firms meet regulatory obligations and client expectations. 

How Infodash Supports Data Security: 

• Role-based permissions limit access to sensitive materials based on matter involvement 
• Full audit trails support internal reviews and external compliance audits 
• Multi-factor authentication protects access for both clients and attorneys 
• Encrypted storage and lifecycle governance ensure secure document handling 

ROI Impact: 
Avoiding data loss and compliance violations prevents fines, reputational damage, and costly remediation efforts. 

5. Enabling Scalable, Cost-Effective Growth 

Legacy extranets often struggle to support firm expansion, imposing per-user fees or storage limits. Infodash removes those constraints, providing a sustainable model for growth. 

How Infodash Supports Firm Scalability: 

• Unlimited users and storage capacity support growth without added licensing fees 
• Configurable templates enable fast, standardized onboarding of new clients and matters 
• Flexible pricing aligns with firm size and usage, avoiding unnecessary overhead 

ROI Impact: 
Firms gain a future-ready platform that grows with them, without incurring incremental technology costs. 

Conclusion 

A modern, Microsoft 365-native extranet like Infodash delivers real business impact. By streamlining legal workflows, improving client engagement, reducing IT complexity, and enforcing compliance, it gives firms a measurable return across every department. 

See how Infodash helps law firms improve performance and client service. Schedule a demo today.