Why Your Firm Should Reevaluate Its Extranet Platform

Your firm’s extranet is more than a file-sharing site. It’s a core part of the client experience. But is your current platform built to support the way your firm collaborates, governs, and delivers legal services over the long term? 

Strategic Questions to Ask About Your Extranet Vendor 

Product Investment 

• Is your current vendor investing in product development focused on extranet capabilities? 
• Are their priorities aligned with legal collaboration, or are they allocating resources elsewhere? 

Customer Alignment 

• Do they gather regular input from customers to shape the roadmap? 
• Is there a formal advisory group where your firm has a seat at the table? 

Focus and Ownership 

• Does the success of their extranet product matter to the business as a whole? 
• Is the extranet a core offering or an add-on to another suite? 

Market Position 

• Is their client base growing? 
• Are they consistently active in legal collaboration spaces and forums? 

Roadmap and Compatibility 

• Are you confident that your platform will materially improve over the next 12 months? 
• Is it built to integrate with the tools your firm already uses, like Microsoft 365, Azure, your DMS, CRM, or billing system? 

Value and Support 

• Does the platform deliver measurable value that matches its cost? 
• Is the vendor proactive about support and long-term account management? 

AI and Data Control 

• Can the platform support your firm’s AI strategy without locking you into a specific toolset? 
• Does it allow access to internal data, enable model flexibility, and support use-case-specific deployments? 

If the Answers Raise Concerns 

If you answered “no” to any of these questions, it may be time to consider whether your current extranet still aligns with your firm’s long-term goals. External collaboration isn’t static. Your platform should keep pace with your client commitments, operational needs, and technology investments. 

Why Firms Choose Infodash 

Infodash is purpose-built for legal professionals who need secure, integrated, and scalable extranets. 

• Legal Focus: Extranet and intranet solutions are our primary business. 
• Microsoft-Based: Built natively on Microsoft 365 and Azure. 
• Integrated: Connects with your DMS, CRM, time and billing, and other key systems. 
• Roadmap Transparency: Regular feature releases shaped by a customer advisory panel. 
• Growing Adoption: Increasing adoption among top law firms. 
• Built for ROI: Flexible pricing and functionality that supports long-term value. 

The Takeaway 

A modern extranet isn’t just about secure file sharing. It’s about aligning your collaboration tools with how your firm works and how your clients expect to be served. If your current solution is falling short, Infodash is ready to help. 

Schedule a demo today.